How do I register?
To register, simply select Join and Play from the menu and fill out the Registration Form provided. Please be sure to be accurate with the information you submit since your winnings, gifts and prizes will be sent to this name and address. back to top
How do I update my info?
If you have made an error or would like to change or update information, please update your details by clicking my account from the navigation menu. You must be logged in to use this function. Alternatively, you can send your new details to customer services and we will make the adjustments. For security reasons, changes to credit or debit card details must be made through Customer Support. back to top
How do I login?
Step 1 of the registration requires you to type in your alias and details, Step 2 you select your charity. This is your login data and will have been sent to your e-mail address in a Welcome Mail. You can use this information to login through the express login box on the home page. back to top
How do I start playing?
To play any of the games, you have to start by registering at Big Heart Bingo. To register, simply select Join and Play in the top navigation menu and fill out the form provided. Once you have registered, you will be able to login to the Members' Area where you can deposit money into your account and begin playing the games! back to top
Can I play for free?
Yes, click on the Big Heart Bingo play for free link and you can try out our bingo game for FREE. Also as a welcome bonus for new players you will receive an email containing a bonus code giving you £2.00 to try our Bingo game. back to top back to top
I forgot my username or password!
If you've forgotten your password, click on forgot password? in the Players Login box. On the new page that will appear, you can request your password be sent to you by filling in your username and security word. Alternatively, contact Customer Support for assistance. If you've forgotten your username, please contact Customer Support for assistance. back to top
Is it legal to play?
Big Heart Bingo is brought to you by The Gaming Network which is fully licensed in Malta. We adhere to a strict code of conduct. Please read our Terms and Conditions carefully before playing and check the laws of the jurisdiction in which you reside before playing. You must be over 18 to play on Big Heart Bingo. back to top
Is my data safe and secure?
All your personal data, any purchases you make, all the games you play - all your activity on the site is entirely safe and secure. We use Thwate's 128 bit Security Certificate, the best internet security certificate available on the market. It is constantly updated to the latest version. We will never share your personal information with any third party companies without your prior permission. back to top
Are my transactions secure?
All your transactions are completely secure, using Thwate's 128 security certificate, the best internet security certificate available on the market. back to top
Are my credit card details safe?
At Big Heart Bingo, we use several utilities and techniques to keep your money and information safe. Your information is submitted on heavily encrypted pages, and cannot be obtained by anyone. back to top
How do I fund my account?
In order to deposit into your account, you must be registered. Once registered, just log in and click on my account. There you will find the different funding options available. Select the option that suits you best, and your account will be funded as soon as the amount has been verified successfully. back to top
What is the min/max deposit?
Each separate deposit must be at least £10 and no greater than £1,000. You are permitted to make up to 10 deposits in any one 24 hour period. back to top
The credit card is not in my name!
In order to protect the security of all our players and to remove any fraud, you can only play with a credit card that matches the name and address with which you registered. back to top
When can I request a payout?
The following withdrawal request conditions apply in every case: Minimum withdrawal is £10, except in the case of final withdrawal to close an account. Withdrawal requests are limited to one per day up to £2,500. Any withdrawal request in excess of £600 may require proof of identity. Withdrawal requests to a credit or debit card can only be made to the card registered to your account and with which you have deposited funds. back to top
What is a Bingo Bonus?
Bingo Bonus is free money we award you for playing at Big Heart Bingo Online. The bonuses are a gift, granted as a thank you for depositing at Big Heart Bingo. They are also given as prizes for playing games in the chat rooms, participating in tournaments and contests and for taking part in many other events within the Big Heart Bingo community. These Bingo Bonuses are for play only and cannot be cashed out, although winnings from them may be cashed out. In order to be eligible for the bonuses, and to avoid any abuse, the following requirements must be fulfilled: The player must have deposited money within the last 30 days (except for the Welcome Bonus which is awarded upon successful registration). The amount in bonuses won during the chat games will not exceed the deposit bonus percentage he or she is eligible for which he/she is eligible. Deposit bonuses must be qualified before they can be used for playing. Please see the Promotions for the qualifying requirements for each type of Bingo Bonus. If a player attempts to withdraw all or part of their deposit before the criteria for a Deposit Bonus has been met, the player will forfeit the entire Deposit Bonus. back to top
What bonuses are available?
Please see the Promotions for details of the current bonuses available. back to top
Can I trust the games to be fair?
We use one of the most sophisticated random number generators (RNG) in the world. Our software provider, Parlay Entertainment Ltd, ensures that every single game is truly random. We would be in breach of our license if we were even able to change the RNG. back to top
What happens if I lose connection?
If you become disconnected during a game, the game will be played out on the bingo servers. Your balance will automatically be adjusted whether you win or lose. back to top
How do I play?
In order to Play Bingo, you need to be registered and have deposited funds into your account. This will make you eligible to purchase bingo cards. To play, just log in with your username and password and click Play Bingo. From there, you will be taken into the bingo room. Should a game be in progress, you will see a timer indicating the remaining time and you will need to wait until the next game begins. Once a game is finished, a set of randomly chosen strips will be presented to you. Should you prefer different strips from the ones initially presented, simply click on Get new tickets and a brand new strip will be allocated. Select and buy strips by clicking on the top of the strips that you wish to purchase and pressing the Buy selected tickets button. back to top
What other games do you offer?
Well, we have lots more to choose from besides Bingo. We offer several games in addition to the 90-Number Bingo and these include Slot machines and Video poker games. All these games are available to play whilst you are also playing your favourite bingo games. Video poker is a mixture of poker and slot machines. The aim is to have a better hand than the system. To start the game, click on the Deal button and the machine will offer you 5 cards. You then decide which ones to Hold. Simply click the cards you'd like to keep, or on the Hold button under each card. You can deselect them by clicking again. Then click on Deal. If you have a stronger hand than the machine, you'll win the bet. The pot depends on the money you've wagered. Slots are similar to the popular Las Vegas slot machines. Slot machines consist of three or more spinning reels with a series of symbols. The aim of the game is to line up three (or more) of the most valuable symbols on these reels on pay lines. Whenever you have one winning combination, you'll win the pot according to the bet you have made. back to top
Still confused? Need more help?
Contact Customer Support back to top
To register, simply select Join and Play from the menu and fill out the Registration Form provided. Please be sure to be accurate with the information you submit since your winnings, gifts and prizes will be sent to this name and address. back to top
How do I update my info?
If you have made an error or would like to change or update information, please update your details by clicking my account from the navigation menu. You must be logged in to use this function. Alternatively, you can send your new details to customer services and we will make the adjustments. For security reasons, changes to credit or debit card details must be made through Customer Support. back to top
How do I login?
Step 1 of the registration requires you to type in your alias and details, Step 2 you select your charity. This is your login data and will have been sent to your e-mail address in a Welcome Mail. You can use this information to login through the express login box on the home page. back to top
How do I start playing?
To play any of the games, you have to start by registering at Big Heart Bingo. To register, simply select Join and Play in the top navigation menu and fill out the form provided. Once you have registered, you will be able to login to the Members' Area where you can deposit money into your account and begin playing the games! back to top
Can I play for free?
Yes, click on the Big Heart Bingo play for free link and you can try out our bingo game for FREE. Also as a welcome bonus for new players you will receive an email containing a bonus code giving you £2.00 to try our Bingo game. back to top back to top
I forgot my username or password!
If you've forgotten your password, click on forgot password? in the Players Login box. On the new page that will appear, you can request your password be sent to you by filling in your username and security word. Alternatively, contact Customer Support for assistance. If you've forgotten your username, please contact Customer Support for assistance. back to top
Is it legal to play?
Big Heart Bingo is brought to you by The Gaming Network which is fully licensed in Malta. We adhere to a strict code of conduct. Please read our Terms and Conditions carefully before playing and check the laws of the jurisdiction in which you reside before playing. You must be over 18 to play on Big Heart Bingo. back to top
Is my data safe and secure?
All your personal data, any purchases you make, all the games you play - all your activity on the site is entirely safe and secure. We use Thwate's 128 bit Security Certificate, the best internet security certificate available on the market. It is constantly updated to the latest version. We will never share your personal information with any third party companies without your prior permission. back to top
Are my transactions secure?
All your transactions are completely secure, using Thwate's 128 security certificate, the best internet security certificate available on the market. back to top
Are my credit card details safe?
At Big Heart Bingo, we use several utilities and techniques to keep your money and information safe. Your information is submitted on heavily encrypted pages, and cannot be obtained by anyone. back to top
How do I fund my account?
In order to deposit into your account, you must be registered. Once registered, just log in and click on my account. There you will find the different funding options available. Select the option that suits you best, and your account will be funded as soon as the amount has been verified successfully. back to top
What is the min/max deposit?
Each separate deposit must be at least £10 and no greater than £1,000. You are permitted to make up to 10 deposits in any one 24 hour period. back to top
The credit card is not in my name!
In order to protect the security of all our players and to remove any fraud, you can only play with a credit card that matches the name and address with which you registered. back to top
When can I request a payout?
The following withdrawal request conditions apply in every case: Minimum withdrawal is £10, except in the case of final withdrawal to close an account. Withdrawal requests are limited to one per day up to £2,500. Any withdrawal request in excess of £600 may require proof of identity. Withdrawal requests to a credit or debit card can only be made to the card registered to your account and with which you have deposited funds. back to top
What is a Bingo Bonus?
Bingo Bonus is free money we award you for playing at Big Heart Bingo Online. The bonuses are a gift, granted as a thank you for depositing at Big Heart Bingo. They are also given as prizes for playing games in the chat rooms, participating in tournaments and contests and for taking part in many other events within the Big Heart Bingo community. These Bingo Bonuses are for play only and cannot be cashed out, although winnings from them may be cashed out. In order to be eligible for the bonuses, and to avoid any abuse, the following requirements must be fulfilled: The player must have deposited money within the last 30 days (except for the Welcome Bonus which is awarded upon successful registration). The amount in bonuses won during the chat games will not exceed the deposit bonus percentage he or she is eligible for which he/she is eligible. Deposit bonuses must be qualified before they can be used for playing. Please see the Promotions for the qualifying requirements for each type of Bingo Bonus. If a player attempts to withdraw all or part of their deposit before the criteria for a Deposit Bonus has been met, the player will forfeit the entire Deposit Bonus. back to top
What bonuses are available?
Please see the Promotions for details of the current bonuses available. back to top
Can I trust the games to be fair?
We use one of the most sophisticated random number generators (RNG) in the world. Our software provider, Parlay Entertainment Ltd, ensures that every single game is truly random. We would be in breach of our license if we were even able to change the RNG. back to top
What happens if I lose connection?
If you become disconnected during a game, the game will be played out on the bingo servers. Your balance will automatically be adjusted whether you win or lose. back to top
How do I play?
In order to Play Bingo, you need to be registered and have deposited funds into your account. This will make you eligible to purchase bingo cards. To play, just log in with your username and password and click Play Bingo. From there, you will be taken into the bingo room. Should a game be in progress, you will see a timer indicating the remaining time and you will need to wait until the next game begins. Once a game is finished, a set of randomly chosen strips will be presented to you. Should you prefer different strips from the ones initially presented, simply click on Get new tickets and a brand new strip will be allocated. Select and buy strips by clicking on the top of the strips that you wish to purchase and pressing the Buy selected tickets button. back to top
What other games do you offer?
Well, we have lots more to choose from besides Bingo. We offer several games in addition to the 90-Number Bingo and these include Slot machines and Video poker games. All these games are available to play whilst you are also playing your favourite bingo games. Video poker is a mixture of poker and slot machines. The aim is to have a better hand than the system. To start the game, click on the Deal button and the machine will offer you 5 cards. You then decide which ones to Hold. Simply click the cards you'd like to keep, or on the Hold button under each card. You can deselect them by clicking again. Then click on Deal. If you have a stronger hand than the machine, you'll win the bet. The pot depends on the money you've wagered. Slots are similar to the popular Las Vegas slot machines. Slot machines consist of three or more spinning reels with a series of symbols. The aim of the game is to line up three (or more) of the most valuable symbols on these reels on pay lines. Whenever you have one winning combination, you'll win the pot according to the bet you have made. back to top
Still confused? Need more help?
Contact Customer Support back to top
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Registered in England No: 0581 3405. Registered Office: 26 Dover Street London W15 4LY